For our updated Shipping Policy, please click here.
All orders from the Official iroha Store USA will be shipped out in a discreet brown box as shown below.
No iroha branding or logo will be visible on the box itself. The return addressee on the shipping label will be shown as "TENGA USA INC."
Please read out our Shipping FAQ for other common questions.
Due to the current situation with COVID 19, deliveries may be delayed.
Orders to Canada will be shipped once a week. Shipments to Canada take 3~4 weeks of delivery time.
We apologize for the inconvenience and thank you for your understanding.
All orders will be sent out automatically from our warehouse in Torrance, CA. All orders begin to be processed for shipping 24 hours after the order is placed during the working hours of 10:00 ~ 16:00 PST or first thing the following working day. Deliveries will not be sent out during Saturdays, Sundays or Public Holidays.
Once shipped, you will receive a shipped notification including your tracking number. Delivery usually takes anywhere from one to five business days. Please note that inclement weather, accidents, disasters, insufficient stock etc. can affect delivery times. Please Contact Us should you have any questions about your delivery, or if the delivery appears to be missing.
Please see our Returns Policy if you wish to cancel an order that has already been shipped out.
The Official iroha Store USA offers shipping to Canada, at the following rates:
- $20 flat rate for all orders under $50
- Free Shipping for all orders over $50*
Duties and taxes are not included in the shipping price. The customer is responsible for paying these fees.
Duties and taxes are determined by the customs agency within the destination country. Although charges are not always incurred, assessment of duties and taxes will be based on the value of the order and the tax-free threshold - if it exists - for goods imported into the destination country. Payment of any duties and import taxes is the responsibility of the recipient, and these fees are collected at the time of delivery.
The Official iroha Store USA does not ship to countries outside of the USA and Canada.
Please note that all prices on the iroha Store USA are in US dollars.
*Conditions may be subject to change.