How to Buy iroha Guide

Welcome to the iroha Store USA, your destination for high-quality pleasure items designed to enhance your intimate experiences. Whether you're exploring solo or partnered pleasure, we're here to guide you through the seamless process of purchasing iroha products. Below is a comprehensive guide to help you navigate through the steps, including our shipping policy for your convenience.


Step 1: Product Selection

Add to Cart

Explore our extensive collection of iroha pleasure items, carefully crafted to cater to a diverse range of preferences and desires. From single-use items to reusable vibrators (battery-operated or rechargeable), our selection offers something for everyone. Simply browse through our online catalog and click on the product that catches your eye. Select the desired quantity and then proceed by clicking the "Add to Cart" button.

Step 2: Shopping Cart

Shopping Cart

Once you've added your desired items to your cart, it's time to review your selections. You can do so either in the sidebar after adding an item to your cart or after clicking on the button in the top right corner. Take a moment to ensure that your cart contains all the products you wish to purchase. If you've accidentally added an item or need to adjust quantities, you can easily do so here. Simply remove unwanted items by clicking the “Remove” line below the quantity display. When you're satisfied with your selections, click on the "Checkout" button to continue, either from the sidebar or the top menu.

Step 3: Checkout Process

 Check-out Screen

During the checkout process, you'll be prompted to provide important details such as your delivery address and preferred payment method. Please always double-check your shipping address to make sure your products reach you!

Returning customers: Simply log in using your registered email address and password to expedite the process.

First-time customers: You have the option to complete your purchase as a guest or register as a member for added convenience. Don't forget to subscribe to our newsletter for extra benefits!

Payment Methods

Payment Methods

We offer various payment methods for your convenience: Credit Card, Amazon Pay, Apple Pay, Meta Pay, Google Pay, Shop Pay, and iroha Gift Cards/Codes.


Gift Cards / Coupons

If you have a coupon code, you can apply it during the order process. Please note the following:

  • Only one coupon code can be used per order.
  • Coupons cannot be changed or applied after the order is confirmed. If that is the case, some coupons can also not be used in conjunction with other codes or promotions.

Once you've input all the necessary information and reviewed your order details, click on the "Order" button to finalize your purchase.

Step 4: Order Confirmation

Upon successfully placing your order, you'll receive an order confirmation email sent to the email address provided during checkout. This email serves as confirmation that your order has been received and is being processed by our team.

Step 5: Product Delivery

Shipping Box

Once your order has been processed and shipped from our warehouse in Torrance, CA, you'll receive a shipping confirmation email containing your tracking number. This allows you to monitor the status of your delivery and track its progress every step of the way. Please note that delivery times may vary depending on your location and any external factors such as weather conditions or unforeseen delays.

Rest assured, all orders from the iroha online store are discreetly packaged in plain boxes with no visible branding. We understand the importance of privacy and discretion, which is why our company name TENGA USA only appears on the shipping label, as necessitated by law.

Shipping Policy

At the iroha Store USA, we are committed to providing you with a seamless shopping experience from start to finish. As part of this commitment, we'd like to provide you with detailed insights into our shipping policy to ensure that you're fully informed:

Shipping Costs: Customers are responsible for covering all shipping costs associated with their order. We do not offer refunds on shipping costs or additional fees related to shipping under any circumstances. We offer free shipping for all orders over $75.

Delivery Details: All orders are shipped from our warehouse in Torrance, CA. We strive to process deliveries for shipping within 36 hours of order placement, during our operational hours of 10:00 AM to 4:00 PM PST, or on the following working day. Please note that deliveries are not dispatched on Saturdays, Sundays, or public holidays. Once your order has been dispatched, you'll receive a shipping confirmation email containing your tracking number, allowing you to monitor the status of your delivery.

Lost Parcel or Damaged Items: In the unfortunate event of a lost parcel or damage to items during transit, we kindly ask that you let us know via our contact form within 60 days of purchase for prompt assistance. Our team will work diligently to resolve the issue by issuing a refund or replacement as necessary. Please note that any delivery issues reported after the 60-day window may not be eligible for refunds or replacements.

Canada Shipping: We are pleased to offer shipping to Canada at specified rates. Please refer to our shipping policy for comprehensive information regarding shipping rates and delivery times for orders destined for Canada. Duties and taxes are not included in the shipping price, and the customer is responsible for paying these fees upon delivery.

We hope that this detailed guide has provided you with a comprehensive understanding of how to purchase iroha products from our official US online store. Should you have any questions or require further assistance, please don't hesitate to contact our dedicated customer support team. Thank you for choosing iroha for your intimate pleasure needs!


We do not accept returns or exchanges unless the product is defective. For any issues with your order or products or if you have any questions or feedback, please contact us via our Contact form. We will do our best to reply within four business days.

Please be aware that we can only offer refunds on unopened items to ensure hygienic safety for all customers. If we do refund a product, it is the customer’s responsibility to return the item to us

Instruction Manuals

For detailed information about each product, please refer to the instruction manuals available on the TENGA Manuals page.

We hope this guide makes your shopping experience with the official US iroha online store seamless and enjoyable. If you have any further questions or need assistance, feel free to reach out to our customer support team.

Happy Shopping!