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Frequently Asked Questions

What kind of product is the iroha?

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iroha is a collection of three luxury vibrators, each with a different shape and manner of use, encased in a soft and supple silicone that's gentle and silky smooth to the touch. iroha is suitable for everyone, including first-time users.
Manual pdf

How should I dispose of this product?

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Please dispose of the item according to your local disposal laws and regulations.

What is the difference between the renewed iroha and the original iroha YUKI / MIDORI / SAKURA?

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The products retain their user-friendliness and quiet motor, with new improvements to the shapes, simplified one button control, and an additional rhythm pattern. In addition, the contours of the MIDORI and SAKURA have been refined for easier use.

Can I wash it with soap?

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Please wash with cold or tepid water. If using soap, please use only a mild, neutral soap.
■ Do not clean with hot water. Do not place it in hot or cold water for extended periods of time.
■ Do not clean with alcohol or highly acidic/alkaline cleaners. This may cause disfigurement of the product.
■ Do not remove Battery Cap when washing.

What are the differences between the three products?

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Due to their different shapes, each can be used in a different manner. Please view each product page for details.

Can I use other USB Cables available on the market?

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The USB Cable is a Magnetic USB Cable that was made solely for this product, and is not available elsewhere. As such, please do not buy USB Cables from other vendors for use with this product. Please contact us should you lose your iroha USB Cable.
■ If there are any issues with the USB cable included with your product, it may be covered by our 1 Year Warranty, so please contact us.

Can I use the charging bases / cases / cables and wall plug adapters from other iroha brand items?

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Only the Wall Plug Adapters from other iroha items are compatible with the iroha. The charging cable for the iroha is unique, and is not compatible with any other iroha items.

Can I use the product with lubricants, lotions or oils?

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Use only water-based lubricants with this product.
■ Do not use silicone-based lubricants, massage oils or other oils such as baby oils. This could lead to product damage, discoloration or deformation of product, and will void product warranty. Use of oil-based products with this item may cause malfunction, discoloration or deformation.

Is it hygienic and safe to use?

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The product is made of body-safe silicone that is non-toxic to the human body. The product is fully washable and can be cleaned before and after use to keep it hygienically safe.

Can I use the product in the bath?

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The product is fully waterproof up to 50cm (Approx. 20 inches). Please do not expose yourself to strong water currents or depths over 50cm.
■ The exposed metal Magnetic Terminal on the Product Body will not cause an electric shock even if it is placed underwater.
■ The included USB Cable is not waterproof.
■ Use in water can expose your body to the water you are using it in. Please ensure that you are using the item in a hygienic environment.

Do I need to buy batteries for the product?

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This is a rechargeable item and does not require additional batteries for use. To charge, plug the charging cable into a wall plug adapter and place the Product Body onto the Charging Terminal.
■ Make sure the magnets are properly connected.
■ The product has to be placed in the correct orientation on the Charging Terminal to charge (Charging Cable towards the bottom of the product).
■ If connected properly, the Charging Lamp will blink slowly.
■ Wall plug adapter not included.
■ Charging time: approx. 120 min. (Rated Voltage DC 5V, 1A)
■ Running time: approx. 90 min. (Full Power)

How many vibration modes does it have?

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The iroha has 3 Vibration Strengths + 2 Vibration Patterns LOW: Slow, Soft Vibration MID: Medium Range Vibration HIGH: Strong, Fast Vibration PULSE 1: Gentle and Strong Pulsing PULSE 2: Rhythmic Pulsing Please view each product page for details.

How do I turn the product on?

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■ Push & Hold Control Button for 2~3 seconds to turn ON.
■ Press Control Button once to switch to the next vibration mode.
■ Push & Hold Control Button for 2~3 seconds to turn OFF.

I just bought the product, but I think it might be broken.

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Please look over the Troubleshooting tips in the User Manual. If this does not resolve the issue, please contact us.

There is no Wall Plug Adapter included. What should I do?

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The product doesn't include a Wall Plug Adapter. Please use a wall plug adapter you have available, or purchase one for use with the product. The product can also be charged with a PC USB Port.
■ Please ensure the USB Port / Wall Plug Adapter you are using has an output of at least 5V1A to ensure no damage to either item.

Is there a Product Warranty?

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This product is covered by a 1 Year Warranty from the date of purchase. Please contact us if you have any problems within the warranty period.

I have lost my User Manual.

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You can download all of our user manuals here: User Manuals Page You can download all of our user manuals at our User Manuals Page below: User Manuals Page